New Comcheck Web Help Message
This article was written by Jobe Leonard. He closely follows all COMcheck-Web and COMcheck-Desktop software updates and reports them free to COMcheck users on the Comcheckexpert blog.
Note: The Comcheck.net and Comcheck blog do not own the COMcheck-Web software or COMcheck-Desktop. We are simply COMcheck users that help other users with their COMchecks and COMcheck questions.
Just this morning when logging into COMcheck-Web, I noticed an important new error message. It was written in red at the top of the COMcheck-Web window. Here is what this notification means for your commercial energy code compliance projects.
Understanding the COMcheck-Web Help Desk Delay
If you’re using the COMcheck-Web software and see a message about delayed responses from the Help Desk, especially around the end of November, it’s crucial to understand why and how it impacts your workflow.
The message you may see: “Due to the holiday, responses to Help Desk submittals received November 26-28 will be delayed until December 1.” is a standard notification related to a major national holiday in the United States—Thanksgiving.
📅 What Does This Message Mean for COMcheck Users?
In simple terms, this message means the COMcheck Help Desk will be operating on a reduced or closed schedule during the holiday period, specifically from November 26 through November 28.
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Submittal Window: If you send a question or a ticket (a “Help Desk submittal”) to the COMcheck team between November 26 and November 28, it will be received, but the clock for a response will not start ticking immediately.
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Response Delay: The team will not begin processing and responding to tickets received during those dates until the following Monday, December 1.
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Impact: If your submission is time-sensitive, you should anticipate this delay and plan your project deadlines accordingly.
💡 Why is the Help Desk Delaying Responses?
The dates November 26, 27, and 28 typically correspond to the Thanksgiving holiday weekend in the U.S.
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Thanksgiving Day (November 27): This is a federal holiday, meaning most government offices and support services (like the COMcheck Help Desk) are closed.
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The Day After (November 28): Often called “Black Friday,” this is a common day for offices to remain closed or operate with minimal staffing, extending the holiday period for employees.
The Help Desk is ensuring that users are aware that their support staff will be taking time off for the holiday, leading to a temporary pause in service level agreements (SLAs) for those specific dates.
🏗️ COMcheck & Building Codes: Planning Ahead
The COMcheck software is essential for demonstrating energy code compliance for commercial buildings across the U.S. Delays in support can impact project deadlines, so here are a few steps you can take to manage your workflow around the holiday:
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Submit Early: If you have an urgent question or a critical project, make sure you submit your Help Desk ticket well before November 26.
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Check the Documentation: Before submitting a ticket, check the official COMcheck documentation, user manuals, and FAQs. Many common questions regarding U-factors, R-values, lighting power density (LPD), and compliance trade-offs can be resolved by reviewing the comprehensive resources provided by the U.S. Department of Energy (DOE).
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Utilize Free COMcheck Resources: The Comcheckexpert blog is the number one free online resource available to everyone even when the COMcheck Help desk is closed for extended periods of time. The Comcheckexpert blog is always open and free.
By understanding the reason for this holiday announcement, you can better manage your expectations and ensure your COMcheck compliance reports are ready for your local building department without unnecessary delays.
Do you need help creating a COMcheck and are trying to resolve a potential issue before the holiday delay?
Before and during the COMcheck-Web Help delay described above, Comcheck.net and the Comcheck blog are open and here to help. Email PDF plans, jobsite address, and square footage to comcheck@comcheck.net and we will get your COMcheck taken care of.
